​1. SERVICES
 

1.1 ELOQUENCE (The Company) shall provide public speaking coaching, training, and consultancy services (“Services”), including but not limited to:

• Individual coaching

• Group training programmes

• Corporate workshops

• Online sessions and digital learning

1.2 Services are educational and advisory in nature and do not constitute regulated professional advice.

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2. CONTRACT FORMATION
 

2.1 This Agreement becomes binding upon the earlier of:
(a) signature by both parties; or
(b) payment (full or partial) by the Client.

2.2 Where the Client is a business, the signatory warrants authority to bind that organisation.

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3. FEES & PAYMENT OBLIGATIONS
 

3.1 The Client agrees to pay all fees as set out in Schedule A or the relevant invoice.

3.2 Strict Payment Terms:
All fees must be paid no later than six (6) weeks prior to the course start date, unless expressly agreed otherwise in writing by the Company.

3.3 Instalment Plans (if agreed):
The Client remains liable for the full contract value regardless of attendance or completion.

3.4 Non-Payment Protections:

• The Company reserves the right to suspend or terminate Services immediately for non-payment.

• The Client shall remain liable for the full contracted amount.

3.5 Interest on Late Payments:

• UK Clients: Interest may be charged under the Late Payment of Commercial Debts (Interest) Act 1998.

• International Clients: Interest applies at the maximum rate permitted by applicable law.

• All Clients agree to explain the presentation subject matter for all events and presentations. Failure to disclose said information intentionally or unintentionally will lead to termination by ELOQUENCE, with no refund liable subject to clauses outlined in Schedule A.
   

4. NO REFUND / HIGH-VALUE PROGRAMME PROTECTION
 

4.1 Except as expressly stated in Schedule A, all fees are non-refundable.

4.2 The Client acknowledges that:

• Time and capacity are reserved upon booking

• The Company incurs opportunity cost and preparation obligations

4.3 Failure to attend does not relieve payment obligations.

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5. CANCELLATION, TRANSFER & SUBSTITUTION
 

5.1 Cancellation and transfer terms are strictly governed by Schedule A.

5.2 Substitutions are permitted provided:

• The replacement is suitable for the programme

• Notice is given 48 hours prior to course commencement

5.3 The Company reserves sole discretion in determining suitability.

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6. ONLINE SERVICES
 

6.1 The Client is responsible for:

• Internet connectivity

• Appropriate devices and environment

6.2 The Company is not liable for disruptions caused by third-party platforms (e.g. Zoom).

6.3 Sessions may be recorded for internal quality and training purposes (subject to applicable law).

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7. INTELLECTUAL PROPERTY
 

7.1 All materials, frameworks, and methodologies remain the exclusive property of ELOQUENCE.

7.2 The Client is granted a limited, non-exclusive, non-transferable licence for personal or internal business use only.

7.3 The Client shall not:

• Reproduce

• Resell

• Share externally

• Use materials for training third parties
   

8. CONFIDENTIALITY
 

8.1 Both parties agree to maintain strict confidentiality of all information disclosed.
8.2 This obligation survives termination indefinitely.

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9. LIMITATION OF LIABILITY

UK
 

9.1 Nothing excludes liability for:

• Death or personal injury caused by negligence

• Fraud

9.2 Subject to this, total liability is limited to fees paid.

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International

9.3 To the fullest extent permitted by law, the Company excludes liability for indirect or consequential loss.

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10. NO GUARANTEE OF RESULTS
 

10.1 The Client acknowledges that outcomes depend on individual effort and external factors.
10.2 No guarantees are made regarding performance, career progression, or business outcomes.

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11. TERMINATION
 

11.1 The Company may terminate immediately for:

• Non-payment

• Breach of terms

• Disruptive or inappropriate conduct

11.2 Upon termination, all outstanding fees become immediately due.

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12. DATA PROTECTION
 

12.1 The Company complies with:

• UK GDPR

• Data Protection Act 2018

12.2 Data is used solely for service delivery and administration.

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13. FORCE MAJEURE
 

The Company shall not be liable for delays or failure caused by events beyond reasonable control.

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14. GOVERNING LAW
 

This Agreement is governed by the laws of England and Wales.
 

15. ENTIRE AGREEMENT
 

This Agreement and Schedule A constitute the entire agreement between the parties.